Sport Smart Watch
|1.||China Post Ordinary Small Packet Plus Can only be traced in China and no detailed tracking information in your country.|
|2.||EMS, DHL, UPS, TNT or Airmail for shipping method are provided.|
|3.||Free shipping to select countries & different shipping way. Please check the Shipping & Packaging list for details.|
|4.||EMS, UPS, DHL, Fedex and TNT : 3-7days. In rare cases, the strict custom clearances will make the delivery time a bit longer, please be patient.|
|5.||We are not responsible for any accidents, delays or other issues which are the responsibility of the shipping service.|
|6.||Any import charges or fees are the buyers responsibility.|
|7.||Please check out your ADDRESS carefully when processing order.|
|8.||Feel free to Contact us with any question, we will offer you satisfying answer.|
|1.||Most products are subject to the payment of import duties (e.g. in the U.S.) or other duties, and other charges including value-added tax (VAT) or other taxes. If these are applicable, they will be levied and determined when the shipment is processed by the applicable customs agency in your country. Please check your country’s import policy to understand and ascertain the applicability of and your liability for any such duties or taxes for the products you purchase.|
|2.||All applicable duties and taxes, if any, are not included in the purchase price of your order or transaction. If they apply and are levied, then they are your (and not our or the product manufacturer’s or supplier’s) sole and exclusive responsibility, and shall be paid by you directly to your government or to the courier company, when the products are delivered.|
|3.||Payment of the above-referred duties, charges and taxes are not our (or the product manufacturer’s or supplier’s) responsibility.|
|4.||We shall not be responsible for any shipping or customs delay since this is outside our control.|
|1.||Only defective product will be offered exchange.|
|2.||Defective products must be returned within 30 days from the date you place your order.|
|3.||It may take up to 7 business days to process your return after we receive your product. Ensure the cellphone do not Artificial damage and do’ot take apart the cellphone. Return shipping is to be paid by the Buyer. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return and your po#.|
|5.||We will bear all the shipping cost if the product(s) is (are) not as advertised.|
|1.||We depend on our customer satisfaction to succeed. So your feedback is extremely important to us. Once you have received your item, please leave feedback for us as this will inform us that you have received your items. We also will respond by giving you positive feedback that same day.|
|2.||If you are satisfied with our items. Please leave us positive feedback, and introduce our best service, best quality product to your friends.|
|3.||Contact us before leaving any negative of neutral feedback. We will work with you to solve any problems.|
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.