YOU HAVE TO KOWN THAT:1cm=0.39inch
NOTE: When you play the order,please make sure that your pet’s neck size will suitable in this size.We do not
responsible for wrong size chosen, thanks for your understanding!
Normally the allowable difference in the size are approximately 2-3cm in measurement.Please do not mind.
If you’re the customer from Russia,Please fill in right Receiver’s Full name(three parts)
If you’re the customer from Brazil,Please leave your VAT number.
We accept Ali West Union, TT, PP,Money bookers, Visa, Master-card etc.and payment processor ESCROW.
Escrow is safe for buyers and sellers, we recommend you to choose Escrow,it supports Credit card.
We only ship to your confirmed address. Please make sure your shipping address is correct before buying,and
kindly leave you phone number.
All the orders will be shipped out within 3-5 business days upon payment confirmation.
Customs & Tariff
Import duties, taxes and charges are not included in the item price or shipping charges. These are the
buyer’s responsibility.Please check with your country customs office to determine what these additional
costs will be prior to buying.
If you are not satisfied with your purchase, you can return the item. The buyer is responsible for all shipping fees.
If item is defective or have quality problem when you received it, We will send you a replacement without extra
charge, or offer refund after we receive the defective item.
Please Note that we do not cover any items for Artificially damaged or as the result of water damage.
When you received your products and satisfied with our items and service, please take a moment to leave us
a positive feedback.
Your satisfaction is our goal and very important to us.If you have any problems,please feel free to contact us first
before you leave negative feedback,we will solve any problems for you immediately.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.